Alabama Tornado - April 2011 Gentlemen, HMI wants to thank the Arbor Masters team for your outstanding work in Alabama on behalf of Nationwide Insurance policy holders. We at HMI cannot tell you how fortunate we feel to have a partner like Arbor Masters. Your professionalism and customer care are outstanding and you are an example for all of the tree care industry to be proud of. Each and every one of your men served the people of Alabama in a monumental humanitarian effort and they are all to be commended. Thank you for your incredible efforts on making this deployment a major success. Regards, Doug Malawsky Alabama Tornado T Evans, Tuscaloosa, AL I just wanted to thank Arbor Masters and you for the splendid, professional job that you did for me here in Tuscaloosa. T Schultz, Prairie Village, KS This was the best tree trimming we have ever had in are 16 years living here. The tree trimming that you all did is above my expectations. I will use Arbor in the future Thanks Tom Schultz G Schram, De Soto, KS. 3 Gentleman came today and removed 2 huge trees. They were as careful as they could be in bringing down these trees. They cleaned up great, worked on limb damage to the lawn. I could not be more satisfied! S Inglalls, Lansing, KS Within 24 hours, the company responded to my request with a visit to my home, professional review of the job required, and a written estimate. The three-person crew arrived on time (15 minutes early) and did exactly what I believed they would do. The yard looks fantastic. From start to finish, this was a positive experience and I would gladly use this company again. Angie's List F Kistler, KCMO Arbor Masters received my business after getting 4 bids to remove a tree which had died in my front yard. They conveniently left me a bid to do the removal of the tree, hauling of the wood, grinding of the stump. When I phoned the company to get details on what would be done and how since I was not home, the person on the phone answered all my questions perfectly. On the day of removal they had shown up, gotten permission from my neighbor to use his driveway, and took care of the tree in just one day. They were professional, cleaned up after themselves, and called me afterwards to make sure I was satisfied. M Guthrie K Life Board President Pat, I serve as the board president for a youth ministry (K-Life). We own two houses at 79th and State Line and we are busily preparing for our fall semester. As a result, we engaged Grant Kaegi to help us with a major “face lift” in advance of our fall kick BBQ later this afternoon. The work was primarily tree trimming and sod installation, but Grant (of his own volition) took it well beyond our expectations. He and his guys brought us plants, mulch, prepared beds, had dirt brought in, etc. In addition, he rearranged his schedule (when I know your firm had to be extremely busy with all the storm work) to meet our time line. To say I am a more than a satisfied customer, doesn’t adequately express my appreciation! I’ll close by saying the really fun part will be to see our staff’s reaction (they live in the houses during the school year) as well as the reactions of our kids and parents. Grant thank you so very much. You have certainly “paid it forward”. J Herder, Louisburg, KS Guys greeted me outside, all smiling, wearing clean work clothes (not a lot of that in this world anymore). They walked the yard, determined who would do what, and proceeded. We watched out the windows in amazement. The job was *huge* but they kept “chipping” at it until it was done. When done, the foreman walked us around the yard and we asked several questions. He was totally confident in his team’s work. We asked for a limb in the back yard to be removed, after they were done, but he confidently showed us that it would make the tree lopsided. Sure enough, we then saw what he was talking about! Remembering that they were already done and ready to go, yard cleaned up very, very well too I might add, in the front yard, we also asked for another limb to be removed. He said he could, but he would recommend a matching branch on the other side of the tree be removed to keep it balanced. It took them a few minutes more, after they thought they were done, to remove these two limbs, chip them up, and clean up. No one complained. It was an awesome experience
D Fillingim, Overland Park, KS Dear Arbor Masters - I do not know how to begin to sing your praises!! When D. Raffety referred you to me, I had absolutely no idea how wonderful your service would be. *As Brian Rex assessed my yard, he not only told me what your company could do, but gave me some great advice concerning what things I needed to do on my own. *When the crew showed up on the day of the work, I asked, "Is there anything I need to move out of the way other than my car?" They replied, "No, we'll take care of everything." * I left for work and when I came home, it looked like my house had experienced a face lift!! The trees had been pruned so beautifully! After this past week, as folks experienced an enormous amount of storm damage, I was so thankful to have already taken care of the trees surrounding my house. If you had not come in and done such a fabulous job I'm quite certain I would have had some serious damage to my home. Sincerely pleased with your work, D Fillingim. M & P Benson, Prairie Village, KS We'd like to thank Arbor Masters for a job well done! Our initial contact with Brain Rex was so satisfying that we decided to move ahead within a couple weeks. Having worked with your company as "Shawnee Mission", we felt confident we would not be disappointed. However, we are pleased to report that we are thoroughly delighted. The two fellows assigned to our home were punctual, polite, extremely hard-working, and diligent in clean-up. It was so gratifying to see our trees bounce back with a new shape, free of deadwood and general clutter. Thank you much for your time and expertise! D Schreck, Fairway, KS Arborist knew the trees on my property and answered a lot of questions. Gave us discount for scheduling when they were doing other work in the area. Crew came on time and trimmed trees exactly as I wanted without supervision. Clean up was great. Highly recommend. I will have them back next year to trim 6 small ornamental trees. Weatherby Lake, MO I'm happy to say that I have been mightily impressed with your timeliness, professionalism, reasonable pricing and availability to keep on a published schedule. Arbor Masters is now "my" tree needs provider. J Herder, Louisburg, KS Your crew did fantastic work! I was very impressed! Your foreman was very pleasant, well mannered, and answered all of our questions. When we need more trees trimmed, your number will be the one we call. Thank you Lisa! R Nelson, Kansas City, KS Thank you for an excellent job! The men were careful, considerate, efficient and very professional....enjoyed having them do work on our property - well done M Frame, Olathe, KS Just wanted to pass along that I think the guys who put in the junipers did a good job. The site was clean and neat when they left. I appreciate that they did not rush but took the time to do things right. P Pender, Weatherby Lake, MO I just wanted you to know, the guys did a fabulous job on my beds, I couldn't be happier. If the mowing and trimming is this good we will do business for a long time!!! The guys were very nice and cleaned up well. Didn't speak much english LOL but were very polite and did a great job!!!!!!!!
C Cramer, Lenexa, KS My husband and I want to thank Laura (Peterson) for stopping by our home to inspect a problem tree....we deeply appreciate her taking the extra effort to do so -- enjoyed meeting her and thought she was very professional. B Elliott, Gladstone, MO. Your Tech was here in the a.m. and I want to let you know that he did a wonderful job. Perhaps the best of all the sprayings that we have had from you. Not only was the weather perfect for spraying but he put extra effort into his job. Tell him we said "Thanks" S Berg, Mission, KS Brian Rex and his crew did an outstanding job. Very professional; worked together like a well oiled machine! E Clark, Independence, MO I just wanted to tell you what a nice job your crew did. They left my yard looking much better than it looked before they got there! Raked, blew leaves off the sidewalk, etc. Thank you very much! R & L Gifford, Lenexa, KS On Tuesday, 12/7/2010, we had a tree trimmed back in our backyard. It was done beautifully saving the integrity of the tree. My husband and I were very impressed. We had many trees trimmed at our last home over the years, but none that have come out as beautifully as this was done. We will be using you in the future. We just moved to our "retirement" home last year and we will need more landscaping and tree trimming work done. Brian Rex was very thorough and answered all my questions in a timely, friendly but professional manner. Just wanted to take a minute to say how impressed we were with Brian Rex and your company! We'll be talking to you in the future. J Nale, KCMO I am extremely pleased with the results. Your crew did an excellent job and left my front yard spotless. I will definitely recommend your services to friends and neighbors. Thank you very much. K Smith, Overland Park, KS In at 8:30, out about 3:00pm with only the stumps remaining as evidence (stump grinding is a separate operation and crew, so I will submit a separate report). Polite and professional; watching the removal process was like watching a ballet. (removal of a 60ft Silver Maple threatening house). K Power, Olathe, KS Lisa promptly came out and provided us an estimate. Agreed to the price and the crew came out within a few days. Despite the fact it was about 100 degrees that day, they did a fantastic job on all six trees. Careful not to disturb the surrounding planting beds and cleaned up to the point that when I came home that evening, I couldn't tell they had been out, except for the beautiful trees they had pruned. Second time I've used these folks and both great experiences. W Hood, Overland Park, KS Lisa provided the estimate and was very easy to work with. I had a couple of additional requests that she happily incorporated. Our communication was open and Lisa was very responsive the entire time. She easily accommodated my schedule. The crew was superb! The trees look great and the yard was cleaned up perfectly - not a branch, twig or leaf left behind. M Korzeniewski, Shawnee, KS They did a fantastic job and cleaned up the mess in a timely manner. K Hugel, Overland Park, KS Thank you for the beautiful job! I couldn't be more pleased. No more Trumpet Vine! Yipee! C Nicholson, Lee's Summit, MO Thanks to Brian and Arbor Masters, my hedge tree looks GORGEOUS!!!! I can't believe how much better my tree looks!!! Just wish I had more cards to hand out to my neighbots" K O'Neil, Lenexa, KS We were out of town when they trimmed our trees. They did an excellent job and we're very happy.....love the Oak - Oak looks just amazing; beautiful the way they did that. Couldn't be happier - very happy! P Ways, Kansas City, MO Just a comment you might pass on to John and his crew. My wife was very happy with their professionalism with their trimming our mulberry tree. She was amazed they were able to do so much with no damage anywhere. They even moved my grandkids gnomes whenever they found one. Good job! K Couture, Leavenworth, KS I just wanted to thank to and your crew for the thorough and professional job of removing trees from my yard today. Even my neighbors were impressed with the quality of the work. Thank you! B Amstutz, Lenexa, KS Thanks, the job was done well. I will certainly come back if I need more work done! L Bennett, Olathe, KS Wow! Can I just say how great your crew was? My husband said they were fast, efficient and got the job done perfectly! I know the weather was against you but the pictures he took for me were outstanding. Count on us to refer anyone that asks to your company. Thanks sooooo very much. Taylor Busch, Leawood, KS Your guys came to our house on a Saturday morning, which allowed my wife and I the chance to observe their work. We were quite interested in how they were going to reach all those hard to get to limbs. Additionally, I am an insurance professional and have visited many companies and safety is always an issue. I have to say, not only were we impressed with the work and cleanup, I was thoroughly impressed with the guys' diligence and safety procedures. Bravo! S. Harter, Edgerton, KS I was put into contact with Chad Gilliland regarding my tree fertilization. He listened to my concerns and scheduled me right in to get the work done. He communicated the job all the way through completion. He was very professional in the way he communicated through e-mail. The service tech was very professional, he answered all of our questions and did a great job. C. Zirhut, Lee's Summit, MO I would like to thank your company for employing such efficient and caring people. Lisa McGrew gave me a detailed idea of the pruning work our trees needed. She was also gracious when explaining why some of the things I would like done would not [be] good for the trees (such as topping). I was given the feeling that our trees would be safe in the hands of your employees. Mike Vermillion and Cosme Altamira (I hope I have their names correctly) made sure before they commenced the pruning that I was comfortable with what they were about to do. They worked constantly and well. We are very pleased with the results. Plus -- we were unexpectedly surprised and happy with the fine clean up they did. Please pass our sincere appreciation to your employees. J & C. Owensby, Lee's Summit, MO To Whom It May Concern: I wanted to send a thank you letter to your company for the amazing service we received today. My parents initially recommended your company as they had used Arbor Masters for their residence in Kansas, in addition to my father using Shawnee Mission Tree when he worked for the local telephone company to trim trees away from telephone lines. Lisa McGrew was our Area Sales Representative and did an amazing job explaining the services that would be rendered; putting us at ease. In addition, she worked with us to get the job signed! When the crew showed up, I was ecstatic. We had two overgrown Silver Maple trees hanging on our roof line for the past few years, and they were here to save the day! I watched in awe with a grin from ear to ear. They were exceptionally responsive to my requests, and also entertaining to watch. We appreciated their professionalism by leaving our yard looking better that it did when they showed up. They say word of mouth is the best advertisement a company can receive. And we are pleased to let you know we will be spreading the word. Once again, thank you for the wonderful service. Jean and Jim M., KS This is a letter of thanks to you and the people of Shawnee Mission Tree for all of the help, consideration, and service you gave us during the recent ice storm. It was a particularly stressful time for my wife and myself with 2/3 of a 90 ft. oak tree lying in our back yard and the remaining 90 ft. section poised to fall on our neighbor's house. You came within a matter of days and safely took down the remaining section still standing, before it did any damage. It was done carefully and safely. You also removed the downed tree and pruned the broken limbs in our other oak trees in a professional and safe manner. Through the years, I have always been impressed with the quality of work and professional manner of your people and this was no exception. We would like to offer special thanks to Mark Cantrell for all he did on our behalf during the whole job. We appreciated it! Paige Johnson, Prairie Village, KS Your crew came out to our house last fall to do some serious pruning on several large trees. You did a fantastic job and now we're on a service agreement with our large Scotch pine. I've given your name out to a log of people over the past year because you were so prompt and my husband and I were so impressed with your work! My only regret is that I wasn't there to see your crew work because I have NO IDEA how you did it! Even tiny limbs at the top were pruned. And the only reason I knew you'd been there was that our back yard and patio looked cleaner then (sic) before you were there! I'll keep spreading the word and will be calling you soon for more pruning. Thanks! |